Refund policy

Return & Refund Policy
Thank you for choosing Sacred Sip Co. We take great pride in roasting and packaging the highest quality coffee for our community. Because coffee is a fresh, perishable food product, all sales are final. We do not accept returns, exchanges, or issue refunds based on personal taste preferences, accidental orders, or unground preferences.
We only accept returns and issue replacements or refunds under one specific circumstance: if we sent you the wrong item.
1. Wrong Items Sent
If your package arrives and the contents do not match what you ordered (e.g., wrong roast, wrong blend, wrong grind type, or wrong size), we will fix it immediately at no cost to you.
  • Notification Window: You must report the fulfillment error within 7 days of delivery.
  • Item Condition: To be eligible for a replacement or refund, the incorrect item must be unopened, unused, and in its original sealed packaging.
2. How to Initiate a Correction
If you receive the incorrect product, please follow these steps to get your correct order:
  1. Email us at sacredsipco@gmail.com with the subject line "Incorrect Order - [Your Order Number]".
  2. Include details of the item you originally ordered versus what you received.
  3. Attach a clear photo of the unopened bag(s) showing the label of the incorrect product.
3. Resolution Process
Once we verify the fulfillment mistake via your email and photo:
  • Prepaid Shipping Label: We will email you a prepaid return shipping label to send the incorrect item back to us.
  • Order Corrections: We will immediately roast and ship the correct item to you at no additional shipping cost, or issue a full refund to your original payment method if preferred.
  • Unauthorized Returns: Please do not mail items back to us without first contacting customer support. Packages sent without prior authorization will not be processed.